Studio Pilates Policies
Studio Pilates includes Initial assessments, one on ones and semi privates. This policy is not applicable to reformer fitness or mat class (Refer to Fitness Pilates policies)
All appointments are 1 hour long and include the use of spring loaded apparatus specifically designed for Pilates.
Encore Pilates Studio is always in high demand. To avoid disappointment, you must reserve a space in each appointment that you wish to attend as there are strictly limited spaces available. Once you are a member you can make a reservation online 24/7 or from the convenience of your smart phone, tablet or desktop. After your first appointment we will email you with instructions on how to book online or via the smart phone app.
In order to remove yourself from a studio appointment, you must give at least 24 hours notice. If you give less than 24 hours or you don't show up to your appointment you will forfeit your appointment payment. If we can reappoint you within 72 hours you can attend a make up session but this is dependant on availability and not guaranteed.
You are able to cancel your Pilates class two ways: 1) online - log into your account and chose My Appointments and cancel the appointment you need to. 2) Call or text Encore Pilates Studio 24 hours before your scheduled class and leave a message. Make sure you leave your full name, the date and time of appointment you are cancelling. The system will not allow you to cancel your appointment out side of the 24 hour limit, in which case you will need to contact the studio to late cancel or reschedule if something is available.
Semi private classes are taught by a team of highly skilled professionals. We do not encourage making instructor requests and your appointment time may have a variety of instructors depending on availability and class sizes. If you require the expertise of one of our senior instructors please contact us to arrange a one on one consultation. If you are new to Encore Pilates Studio or you have an acute injury and we recommend the continuity of a specific instructor we will make schedule changes to suit our recommendation.
If you are waiting for a specific appointment time please inform one of our team members and we will put you on a wait list. In the meantime we recommend you join another time slot so that you can continue your practice.
For hygiene purposes, socks must be worn at all times during your workout. Specialised Pilates grip socks are available for purchase from reception or from your instructor for $25.00 if you forget to bring some. If you choose to ear your own socks, they must have grips on the bottoms to save from slipping over.
For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are on call for work.
Pack Sharing & Expiry
Series packs for semi privates can be shared between friends and family. Series packs for semi privates are valid for 4 months from date of purchase. They are not extendable under any circumstances.
All Encore Pilate Studio packs are non-refundable, however remaining credit may be redeemed in Encore Studio Pilates products such as magic circles, thera-bands, t-shirts or socks. Credit does not apply to direct debit membership - please refer to member policy.
Physio Pilates can be transferred to a semi private at a cost of 1 for 1. The opposite does not apply. Studio Pilates does not transfer to reformer fitness or mat classes and these services can be purchased separately.