Policies, Terms and Conditions

Studio Pilates Policies

Studio Pilates includes Initial assessments, one on ones and semi privates. This policy is not applicable to reformer fitness or mat class (Refer to Fitness Pilates policies)

All appointments are 1 hour long and include the use of spring loaded apparatus specifically designed for Pilates.

Reservations

Encore Pilates Studio is always in high demand. To avoid disappointment, you must reserve a space in each appointment that you wish to attend as there are strictly limited spaces available. Once you are a member you can make a reservation online 24/7 or from the convenience of your smart phone, tablet or desktop. After your first appointment we will email you with instructions on how to book online or via the smart phone app.

Cancellations

In order to remove yourself from a studio appointment, you must give at least 24 hours notice. If you give less than 24 hours or you don't show up to your appointment you will forfeit your appointment payment. If we can reappoint you within 72 hours you can attend a make up session but this is dependant on availability and not guaranteed.

You are able to cancel your Pilates class two ways: 1) online - log into your account and chose My Appointments and cancel the appointment you need to. 2) Call or text Encore Pilates Studio 24 hours before your scheduled class and leave a message. Make sure you leave your full name, the date and time of appointment you are cancelling. The system will not allow you to cancel your appointment out side of the 24 hour limit, in which case you will need to contact the studio to late cancel or reschedule if something is available.

Instructor Changes

Semi private classes are taught by a team of highly skilled professionals. We do not encourage making instructor requests and your appointment time may have a variety of instructors depending on availability and class sizes. If you require the expertise of one of our senior instructors please contact us to arrange a one on one consultation. If you are new to Encore Pilates Studio or you have an acute injury and we recommend the continuity of a specific instructor we will make schedule changes to suit our recommendation.

Waitlist

If you are waiting for a specific appointment time please inform one of our team members and we will put you on a wait list. In the meantime we recommend you join another time slot so that you can continue your practice.

Hygiene

For hygiene purposes, socks must be worn at all times during your workout. Specialised Pilates grip socks are available for purchase from reception or from your instructor for $25.00 if you forget to bring some. If you choose to ear your own socks, they must have grips on the bottoms to save from slipping over.

Mobile Phones

For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are on call for work.

Pack Sharing & Expiry

Series packs for semi privates can be shared between friends and family. Series packs for semi privates are valid for 4 months from date of purchase. They are not extendable under any circumstances.

Refunds

All Encore Pilate Studio packs are non-refundable, however remaining credit may be redeemed in Encore Studio Pilates products such as magic circles, thera-bands, t-shirts or socks. Credit does not apply to direct debit membership - please refer to member policy.

Transfers

Physio Pilates can be transferred to a semi private at a cost of 1 for 1. The opposite does not apply. Studio Pilates does not transfer to reformer fitness or mat classes and these services can be purchased separately.

Reformer, Barre, Yoga & Mat Class Policies

Group class workouts are 50min long unless specified.

This policy includes reformer, pregnancy, mums & bubs, barre, yoga and mat Pilates class. This policy is not applicable to studio Pilates (Refer to Studio Pilates policies)

Introductory Offer - UNLIMITED Classes for $60

For new clients only. Valid 10 days.

Levels

All clients new to reformer fitness with Encore Pilates Studio must attend 1 Intro class prior to booking in to any other level. If your instructor recommends you stay at this level you will not be given access until she deems appropriate. Following Intro reformer, the levels increase in difficulty Reformer Align, Reformer Flow, Reformer Boost to. Please listen to your instructors’ recommendations when choosing the appropriate level for you. That way the classes will flow better for everyone attending and you will gain the most out of your session.

Reservations

Encore Pilates Studio classes are always in high demand. To avoid disappointment, you must reserve a space in each class that you wish to attend as there are strictly limited spaces available. Once you are a member you can make a reservation online 24/7 or from the convenience of your smart phone, tablet or desktop. After your first class we will email you with instructions on how to book online or via the smart phone app.

All classes must pre paid before attending. You may do this when booking online, via a pre paid single or series or in studio with the help of our team.

Cancellations

In order to remove yourself from a reformer fitness class, you must give at least 12 hours notice. If you give less than 12 hours or you don't show up to your class you will forfeit your class payment.

You're able to cancel your Pilates class two ways: 1) online - log into your account and chose un-reserve next to the class that you wish to cancel. 2) Call or text Encore Pilates Studio 12 hours before your scheduled class and leave a message. Make sure you leave your full name, the date and time of class you are cancelling.

Waitlist

If you are unable to book a spot because the class is full, we highly recommend putting yourself on the waitlist. As positions open up in the class, we give them away to people on the waitlist (in the order that they placed themselves on the list). If we call and we get an answering machine or we cannot get in contact with you we will contact the next person on the list so please keep your contact details current.

As a courtesy, please notify us if you no longer wish to be on the waitlist so we don't waste time contacting you if a position in a class has become available and we can offer it to others. You can remove yourself from the waitlist online or over the phone.

Hygiene

For hygiene purposes, socks must be worn at all times during your workout. Specialised Pilates grip socks are available for purchase from reception or from your instructor for $25.00 if you forget to bring some.

Mobile Phones

For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are on call for work.

Pack Sharing & Expiry

Packages are for individual use and cannot be shared. 6 series packs expire 2 months after date of purchase. 10 packs expire 4 months after date of purchase .Series packs can not be extended under any circumstances. Monthly memberships refer to individual contract.

Refunds

All Encore Pilates & Wellness packs are non-refundable.

Transfers

Group Pilates are transferrable within the scope of classes offered. Reformer classes can be transferred to mat and barre at a cost of 1 for 1. The opposite does not apply.

Pregnancy

Our regular Reformer classes are safe for women to attend up to 14 weeks of pregnancy. Once pregnancy reaches 14 weeks, it is required that you stop attending the regular reformer fitness and join in on the pregnancy specific classes. Please speak to our staff for current pregnancy appropriate options.

These speciality Pregnancy Workouts are safe for women to attend throughout their entire pregnancy up to full term, if they feel comfortable to do so and your primary health care provider gives you the all clear.

Pain and injury

None of our group classes are suitable for pain or injury management. It is assumed that all attendees to group classes are pain and injury free and do not suffer from: hernia, prolapse, weak pelvic floor, back injury, tendonitis, tendinopathy, strain, sprain, broken bones, arthritis, disc injury or any other issue that may prevent them from actively taking part in the group exercise program. Our group classes assume healthy core and correct joint placement. These classes are Pilates inspired but do not promise the benefits that Pilates for rehabilitation may offer. Clients seeking pain relief or injury care are recommended to book into our studio services, starting with an initial assessment and moving to a semi private. Any persons taking part in our group classes do so at their own risk and take full responsibility for their experience.