Studio Etiquette
We have a policy called Studio Etiquette which is all about putting community first. Studio etiquette ensures we work together, in consideration of others because our community matters.
- Prebook 1 class per day. If there is space in an extra class on the day you are more than welcome to attend it and we will book you in manually.
- Cancellation window – 12 hours for group class and massage, 24 hours for one-on-ones and semi privates. This gives us ample time to invite someone off the waitlist.
- If you are new to Pilates, start with Intro Reformer – Saturday at 11am
- If you are already practicing Pilates start with Reformer Align
- If you have an injury or are in pain, start with a Discovery Session
- Reformer Flow & Reformer Strength are intermediate classes not suitable to beginners or pregnancy
- Reformer & mat classes do not cater to injuries or pain (please book in studio for a Discovery Session)
- Privates, Semi Privates, Intro Reformer and Reformer Align are suitable for pregnancy
- Book into classes that match your ability
- Leave your shoes at the door as you arrive
- Keep conversations for before & after class
- Turn off your phone
- Arrive on time
- Do not wear perfume
- Take off your jewellery
- Wear grip socks (available in studio)
Terms & Conditions
Multi passes
- 50 visits Expires 8 months from purchase date
- 20 visits Expires 6 months from purchase date
- 10 visits Expires 4 months from purchase date
- 6 visits Expires 2 months from purchase date
- – Available to all customers
- – No time restrictions
- – Cannot be transferred or extended
- – Can be shared with 1 family member
10 Day Class Pass
- One time offer per client
- Activates on first class booked
- 4 classes in 10 days
- 12 hour cancellation policy applies to classes booked
Seniors Classes
- Monday, Wednesday & Friday 10am
- Age group 60+
- Book on the app
- 12 hour cancellation window applies
Membership contracts
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Classes expire on the last day of each payment cycle and will not carry over to the next cycle if not used.
- The contract is paid weekly, fortnightly or monthly in advance depending on the set up by direct debit or credit card and the customer agrees that any extra classes attended will result in the payment date being brought forward for the class to be paid for.
- The customer understands that classes can not be refunded, transferred or shared.
- The customer understands that the contracted service does not transfer to any other service.
- The customer can suspend the contract for a minimum of 1 and up to 4 payment cycles for a $10 holding fee per payment cycle.
- During the suspension the client can not attend classes nor access the booking system but can prebook classes in advance to attend post suspension.
- Any classes attended during a suspension will void the suspension and the payment will be automatically deducted.
- For suspension the customer must email the studio with the dates requested at least 7 days prior to the requested suspension dates to avoid an auto payment being deducted.
- The payment day may change if the customer suspends the contract to fall in line with their return day.
- A $25 non payment fee will incur for declined payments.
- All bookings and cancellations are the responsibility of the customer and must be made online using the booking system within the cancellation window.
- Missed or late cancelled classes are deducted as attended and can not be redeemed.
- Unlimited memberships incur a $10 fee for late cancellations and no shows and are direct debited automatically
- This contract is not transferable or refundable under any circumstances and will be paid in full.
- The contract will auto renew after the full period unless the studio is notified in writing 2 weeks prior to renewal.
- The customer understands that the class schedule may change at any time during the contract.
- A suspension of contract will extend the end date of contract to reflect the full term of payments that the customer has agreed to.
- All communication in regards to the contract should be made in writing to info@encorepilates.com.au
- The customer enters this contract wilfully and takes full responsibility for contractual terms.
To contact Encore Pilates, please phone 0417 003 974,
or email info@encorepilates.com.au
Privacy Policy — Encore Pilates & Wellness
1. Introduction
Welcome to Encore Pilates & Wellness (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information, especially in relation to Facebook / Meta advertising, lead forms, tracking, pixels, and websites.
By interacting with our ads, website, social media pages, or enrolling in our services, you accept the practices described in this policy.
2. Why do we need a privacy policy for Facebook ads?
Meta requires that any advertiser using Facebook / Instagram ads must have a clear, accessible privacy policy that describes how personal data is collected, used, shared, and stored.
When you use features like Facebook Lead Ads, conversion tracking, the Facebook Pixel, or custom audiences, you are handling personal data — so you must disclose those practices. (See Meta / Cookie / privacy guides for detail)
CookieScript
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cookieyes.com
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Also, in Australia, we must comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
In Marketing We Trust
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Sprint Law
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3. What personal information do we collect?
We may collect the following types of personal and usage data:
Contact & identity info: name, email address, phone number, gender, date of birth (if relevant)
Demographic info: postal address, suburb, location, postcode
Health / wellness info (only if voluntarily provided): e.g. medical history, injuries or conditions relevant to your Pilates / wellness services
Usage & behavioural info: how you interact with our website, social media pages, ads; pages visited; clicks; conversion events
Device / technical info: IP address, browser type, operating system, device identifiers
Advertising & tracking data: Facebook Pixel events, cookies, conversion tracking, custom audiences, remarketing signals
Third-party data: if you permit Facebook or other platforms to share additional profile or interest data (for targeting or lookalikes)
We only collect health or sensitive data if you provide it knowingly (e.g. in a client intake form) and we treat it with extra care.
4. How we collect data
We collect data in several ways:
When you voluntarily provide it (e.g. filling out an enquiry, registration, booking, survey)
Via Facebook Lead Ads or contact forms embedded in ads
Via tracking technologies (cookies, pixels, tags) on our website or via Meta’s tools
From your interactions with our social media pages or comment / message threads
From third parties / social media platforms if you consent to that (e.g. Facebook’s shared profile data)
5. Use of your information
We use your personal information for purposes including:
Responding to your enquiries, bookings, and requests
Administering your membership, classes, or services
Marketing, advertising, offers, newsletters, promotions (if you consent)
Running and optimizing Facebook / Instagram ad campaigns, targeting, remarketing
Conversion tracking, performance measurement, analytics
Improving our services, website, user experience
Complying with legal obligations (e.g. disclosures, reporting)
Fraud prevention, security, verification
6. Disclosure / sharing of data
We may share your data with:
Meta / Facebook / Instagram (for ad targeting, lookalike audiences, conversion tracking)
Our service providers (software, CRM, email platform, analytics, hosting, payment processors)
Health / wellness professionals (in limited cases, with your consent)
Legal or regulatory authorities (if required by law)
Potential business purchasers / acquirers (in case of sale or restructuring)
We will never sell your personal information to third parties for their independent marketing without your consent.
7. Cookies, pixels, tracking & opt-out
We use cookies, tracking pixels, tags, and similar technologies to enable features like:
Facebook / Meta Pixel to track conversion events and ad performance
Remarketing (showing you ads after you’ve visited our site)
Audience segmentation and lookalike audiences
Website analytics and usage data
You can control or block cookies via your browser settings or via cookie consent banners. If you opt-out of tracking, you may see less relevant ads (or no ads) from us.
8. Retention of data
We store your personal information only as long as necessary for the purposes for which it was collected or to satisfy legal obligations or defend legal claims. After that, we securely delete or anonymise the data.
9. Security of data
We take reasonable steps to protect your data from misuse, interference or loss, and from unauthorised access, modification or disclosure. We use standard security controls (e.g. encryption, access controls, secure servers). But no system is perfect; in case of a notifiable data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
10. Your rights
You have the right to:
Access the personal information we hold about you
Correct or update it if it’s wrong
Ask us to delete it (where lawful)
Withdraw consent for marketing communications
Object to processing for direct marketing
Ask us about the source of any data we hold
Lodge a complaint with us (and with the OAIC)
To exercise those rights, contact us using the details below.
11. Children / minors
We do not knowingly collect personal information from children under 16 via our ads or lead forms. If we become aware that we have inadvertently collected data of a child, we will delete it promptly.
12. Changes to this policy
We may update this Privacy Policy from time to time (e.g. when laws change or our practices evolve). We will post the updated version on our website and indicate the effective date.
13. Contact details / data controller
If you have any questions, concerns or complaints about this policy or how we handle your personal data, you can contact:
Encore Pilates & Wellness
[Your business address, Darwin, NT, Australia]
Email: [your email]
Phone: [your phone]
If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Notes / tips & things you’ll want to check / customise:
Make sure the policy is prominently linked on your website, Facebook Page (in the “Privacy & Legal Info” section), and in any lead forms or ad landing pages.
In your Facebook Lead Ad forms, include a checkbox or statement like “I agree to the Privacy Policy” with a visible link to it.
On landing pages, include a cookie consent banner that clearly discloses your use of tracking / retargeting, and allows opt-out.
Ensure your vendor contracts (e.g. CRM, email, analytics tools) include privacy/processing clauses and allow you to comply with deletion or access requests.
Use minimal data necessary for targeting (don’t overreach).
Because proposed changes to Australian privacy law are underway (especially around online advertising) keep your policy under review.