Frequently Asked Questions

Answers to our most common questions.

How do I get started?

If you are injured, in pain or prefer some individualised attention contact us to book in for an initial assessment. From there we have a few options to give you a good foundation. If you are looking for group fitness check out our 10 day class pass for only $60. The pass activates on the first day you attend and gives you a chance to try all the group options including reformer, mat and barre. Definitely book in for Intro reformer as your first class.

The easiest way to book a class or session is through our mobile app for Apple or Google Play.

I bought a pack but now I’m injured.

No worries. We are injury specialists. Our studio services (one on ones and semi privates) are the perfect option to teach you how to move better with less pain, gain strength and understand how to look after yourself long term.

I am injured and I have a group class pack (mat or reformer).

We don’t recommend the group classes for injury care. We are happy to put your class pass on hold so you can purchase a studio (semi private or one on one) pass and rehabilitate. Once you are good to go back to group class we will reactivate the pass for you.

I bought a group class pack but would like to transfer to studio semi privates.

Unfortunately we do not offer transfers on any of our passes. You have a couple of options: 1) Use the pass you currently have and then move across to another service or 2) if you are injured and not able to go to group class we will put your pass on hold while we help get you better with a studio pass so you can go back to group.

I am pregnant!

Awesome. Congratulations! If you already have a class pass just continue to book in. Throughout your pregnancy you can go to barre basics and reformer align. If you have any niggles along the way we may reassess what service is most suitable. We see pregnancy as an opportunity for you to embrace your body and reformer align and barre basics classes or studio are both great for you. There’s no need to stop coming!

Do the class passes expire?

Yes. Each pass has an expiry date from the day you purchase it and we will send you reminders along the way so you have plenty of notice. We give you up to 4 months to use a 10 pack so you have plenty of time to use the pass. Remember consistency is key and if you don’t use it you’ll lose it. The only time we extend passes is if you purchase another one and we can put the old classes onto the new pass with the new expiry date.

What happens if I am on a contract and I need extended time out due to illness or injury?

We will offer to put your contract on hold until you are well enough to resume. In the meantime an alternative service may be appropriate and we can discuss this on a case by case basis to get you back on track.

I bought a class pass but I am leaving town.

Well, you better get a move on and use up those passes then! We can help book you in or you can jump on the app and make the most of your pass. Otherwise you could always gift it to a friend as a farewell.

Can I share my pass with family members.

Yes. We can add 1 person onto your pass so you can share it. But not if you are on any contract or subscription including VIP Lounge. These is for single person use.

Do you sell gift vouchers?

Absolutely. The easiest thing to do is jump online, purchase a voucher and send it from our online store directly to their mail box. Alternatively pop in studio and we can write one out for you.

My doctor has told me not to come to Pilates

If we don’t have a working relationship with your doctor they probably don't realise that we are referred to by medical specialists when people have complex injuries, need support pre and post surgery or are living with disease. We are more than happy to discuss a management plan with your doctor so that we can work together for your better health. Current studies show that Pilates is beneficial for most injuries and disease and our studio services specialise in rehab and our staff have been working with injuries since 2007.

Frequently Asked Questions

Questions about our contracts? See terms and conditions here.

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